Head of Client Success — Oii.ai

supply chain ai digital twins probabilistic modelling client success
Head of Client Success — Oii.ai

Table of Contents

This is a list of all the sections in this post. Click on any of them to jump to that section.

Oii.ai — Supply Chain AI Platform

Oii uses probabilistic modelling and digital twins to optimise the service, cost, and inventory balance at scale. It models disruption scenarios, allowing supply chain leaders to anticipate risks and act with confidence.

Role: Head of Client Success & Supply Chain AI Architect

As Head of Client Success, I design strategies that enable supply chain and finance leaders to realise rapid value from AI deployment.

What this work involves:

  • Architecting new ways of working for client executives and planning teams
  • Aligning AI platform capability with concrete business outcomes
  • Guiding disciplined execution from pilot phase to real operational results
  • Building organisations that trust AI to deliver — at scale, in the flow of real operations

The Problem I Solve for Clients

Most supply chain leaders are navigating the same tension:

  • Inventory that is too high or in the wrong place
  • Service commitments that depend on decisions made without enough visibility
  • An AI agenda that feels urgent but unclear — where to start, what to prioritise, and what will actually make a difference

Platform Capabilities

Probabilistic Forecasting — Quantifies demand uncertainty rather than producing a single point forecast, so planning teams can show the range of outcomes and the financial consequences of each.

Digital Twins — Models the full supply chain to run disruption scenarios before they happen, giving leaders the ability to answer “how exposed are we?” within hours rather than days.

Scenario Modelling — Maps inventory position, cost to serve, and cash exposure across multiple demand outcomes — at SKU level — so S&OP conversations shift from defending a number to understanding the trade-offs.

Two Ways to Work Together

  • Mid-market companies working out where AI creates real value in their operations — entry point is a focused two-week AI Opportunity Audit.
  • Enterprise and upper mid-market organisations that need platform capability — scenario modelling, probabilistic forecasting, digital twin across planning, inventory, and procurement.